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How Cricket Ex Handles Your Personal Information

Your privacy is a real commitment here — not a checkbox. This page explains what we collect when you use your account, how we protect it, and what rights you have over your own data.

Account Data ProtectedbKash, Nagad, Rocket Transactions CoveredYour Rights, Clearly StatedBangladesh-Focused Policy
Cricket Ex How Cricket Ex Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about your personal data, want to request access to what we hold, or need to report a concern, our support team handles privacy queries directly. You can reach us through live chat in your account dashboard, or via email at the address listed in your account settings. We aim to respond to data-related requests within a reasonable time consistent with applicable regulations.

Team online

Live Chat

Open your account dashboard and start a chat session. Our team handles data access and privacy questions directly through the same channel as account support.

Email Support

Send your data request or privacy concern to the email address shown in your account settings. Include your registered mobile number for faster routing.

Account Settings

Some data requests — like reviewing saved payment methods or updating contact details — can be handled directly inside your account settings without contacting support.

DATA HANDLING STANDARDS

How We Keep Your Information Secure

We apply standard encryption to data in transit and at rest. Your account access is protected by OTP verification tied to your registered mobile number — the same number you use for bKash, Nagad, or Rocket transactions — which means a login attempt without that device cannot proceed. We review data retention periods regularly and remove records that are no longer required for account operation or regulatory compliance.

Encrypted Transactions

Payment data from bKash, Nagad, and Rocket is encrypted at the point of transfer. We do not store full wallet credentials on our servers after a transaction completes.

OTP Account Access

Every login is verified via a one-time code sent to your registered mobile number. This ties account access to a physical device you control, reducing unauthorised entry.

Retention and Deletion

We hold your data only as long as needed for account operation and legal compliance. You can request deletion of non-essential records by contacting our support team directly.

Data Request Process

You have the right to request a copy of your data or ask us to correct inaccurate records. Submit your request via live chat or account email and we will handle it under applicable rules.

Your Privacy Questions Answered

Here are the questions we hear most often about data and privacy on Cricket Ex. If yours is not listed, reach out through live chat or account support.

We collect your name, mobile number, and account credentials at registration. Once you transact, payment records from bKash, Nagad, or Rocket are added to your account history.

Transaction references and amounts are logged to your wallet history for verification and withdrawal purposes. Full wallet credentials are not retained after a payment is processed.

Yes. Submit a data access request through live chat or via the email address in your account settings. We will respond within the timeframe required by applicable regulations.

Basic details like your contact number can be updated inside account settings. For changes to registered identity information, contact support with verification through your registered mobile number.

We share data only where necessary — to process your payments, verify your identity, or meet legal requirements. We do not sell your personal data to any third party.

We retain records for the period required by applicable law after account closure. Non-essential data is removed on a rolling schedule as retention periods expire.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.